Experience Designer

Design · Auckland, NZ
Department Design
Employment Type Perm

Kia ora!
— Can you help us make Aotearoa a better, more inclusive and equitable, more sustainable, more productive place for all?


We are looking for a Experience Designer to join our multidisciplinary team delivering research, strategy and designed experiences – helping create a strategic advantage for New Zealand’s leading business and government organisations.


A successful Experience Designer at DNA is empathetic, inclusive, practical, curious, and thrives working with a team around them. They are focused on gathering and applying insights to a wide range of problems, have an eye for connecting the different parts of the experience, and can bring it to life through prototypes in partnership with UX or visual designers.


About DNA.


DNA is a leading design and digital consultancy made up of a great bunch of people who help businesses and government organisations solve problems, innovate and deliver empowering human-centred experiences.


We are an organisation that holds people at the heart of what we do - it’s in our DNA. We will provide you with flexibility, creative opportunities, resources and support to help you grow and a working environment that fosters collaboration and treats everyone equally worthy of respect and dignity.


In return we expect you to be curious and always looking beyond the obvious or formulaic, passionate about developing your capabilities, energetic, open and committed to working collaboratively to deliver great insights and results.


In this role, you will.


  • Help to optimise, or re-invent the experiences for a range of clients — across the Private sector, Not for Profit and Government.
  • Conducting exploratory research to map, evaluate, or understand issues, processes, ideas and opportunities.
  • Consider the overall goals and context of an organisation in order to drive meaningful improvements.
  • Create and refine prototypes in partnership with UX designers.
  • Work collaboratively with DNA’s teams, client teams and subject matter experts.
  • Participate in a vibrant, creative and purposeful team culture.


We will provide you.


  • Flexible working hours. We know there’s more to life than work, and we encourage our employees to find patterns of working that fit their individual needs as well as those of the team.
  • An established and inclusive team that fosters/encourages innovation, creativity, feedback and collaboration.
  • Interesting and varied work across a wide range of clients where the focus is on the quality of thinking – to drive outcomes for our clients and their customers.
  • Career pathways and learning opportunities to enable your continued growth and development.
  • An open, creative and energetic working environment, where you can help shape, build and enhance the team's culture and way of working.


We are looking for.


We are looking for people from diverse backgrounds who have experience in some or all of the areas outlined in this job description – however, you must have had experience working in an Experience Design or related role.


  • 2-5 years of relevant experience in Experience Design or related roles
  • Able to demonstrate strong human-centred design and research capabilities through previous projects or roles.
  • Expertise and interest in research, experience mapping, and the development of empathy tools like insights, personas, mindsets etc.
  • Positive, curious, enthusiastic and collaborative attitude – and an intrinsic motivation to deliver the highest quality work
  • Strong interpersonal and team skills, empathy and adaptability and willingness to work in interdisciplinary teams
  • A good understanding of general business practice, and how to navigate the needs of larger organisations.


At DNA, we are absolutely committed to providing a safe work environment that embraces and designs for the diversity of the communities, cultures and people across Aotearoa. As a team, we are proud to come from a variety of backgrounds, races, religions, cultures, sexual orientations, ages, and abilities.


We acknowledge that a diverse, equitable and inclusive environment is an ongoing journey and are dedicated to improving the experiences of those from marginalised groups in the way we work and the work we deliver.


If any of this sounds like you, we would love to hear from you – send us your CV and cover letter! 

— As part of your cover letter, please let us know if there's anything we can do to make this process comfortable for you.

— And as part of the interview process, we would love to have you take us through a couple of examples of projects that you are proud of. If you already have a portfolio, please feel free to send that through as part of your application.


Applicants for this position must have NZ residency or a valid NZ Work Visa, and may need to undertake security and credit-check clearances.

Thank You

Your application was submitted successfully.

  • Location
    Auckland, NZ
  • Department
    Design
  • Employment Type
    Perm